Author

Ron Zemke

12 books

12 more
  1. Generations at Work: Managing the Clash of Boomers, Gen Xers, and Gen Yers in the Workplace 2013
  2. Managing Knock Your Socks Off Service 1992
  3. Service Magic: The Art Of Amazing Your Customers 2003
  4. The service edge 1989
  5. Best practices in customer service 1999
  6. Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers 1995
  7. Tales of knock your socks off service 1997
  8. Coaching knock your socks off service 1996
  9. Taking Care of Business 1991
  10. Service Recovery 1995
  11. Knock your socks off selling 1999
  12. Knock your socks off prospecting 2005

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