8 more
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Managing Knock Your Socks Off Service -
Sprinkles: Creating Awesome Experiences Through Innovative Service -
The 9 1/2 Principles of Innovative Service
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Beep! Beep! -
Wired and Dangerous: How Your Customers Have Changed and What to Do About It -
Kaleidoscope: Delivering Innovative Service That Sparkles -
Customer loyalty guaranteed -
Influencing--marketing the ideas that matter