Serving the Difficult Customer
Sign in to keep track of books you’ve read and want to read.
"Difficult" people frequent every kind of library. Whether a tough customer's behavior is a symptom of mental or emotional disorder, or the result of a bad day and a convenient target, all library staff benefit from knowing how to deal with one. This best-selling manual guides library staff at all levels through different types of behavior and clients (e.g., angry, hostile, aggressive, passive-aggressive, lonely, homeless, etc.), different responses, and appropriate resources for help.
Liked Serving the Difficult Customer? Here’s where I’d start.
These suit anyone who liked Serving the Difficult Customer. Sign in and mark a few books for picks shaped around your own taste.
“If you want more of the same, start with these.”
“If it was the customer relations that hooked you, try one of these.”
“These start from a similar idea, even if they go somewhere else with it.”
-
Impossible to Please: How to Deal with Perfectionist Coworkers, Controlling Spouses, and Other Incredibly Critical People
- Defusing the Angry Patron: A How-To-Do-It Manual for Librarians
- The Silent Marriage:: How Passive Aggression Steals Your Happiness, 2nd Edition (The Complete Guide to Passive Aggression Book 5)
-
Psychodynamic Diagnostic Manual: