BIFF: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns
Sign in to keep track of books you’ve read and want to read.
BIFF is a unique, proven way to communicate with difficult people. Using a BIFF (Brief, Informative, Friendly, Firm) response protects you and your reputation when responding to blame, personal attacks, and hostile email from people with high-conflict personalities. Easy to remember, but hard to do, so it takes practice. Over twenty examples of BIFF are included, plus a new chapter on coaching others to use BIFF.
Read more
Bill Eddy, LCSW, Esq., is a lawyer, therapist, mediator, author, and president of High Conflict Institute. He developed the "high conflict personality" theory and has become an international expert on managing disputes involving high-conflict personalities and personality disorders.
Liked BIFF: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns? Here’s where I’d start.
These suit anyone who liked BIFF: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns. Sign in and mark a few books for picks shaped around your own taste.
-
Why We Lie Shares self-help, psychology, nonfiction -
The Promise of Mediation: The Transformative Approach to Conflict Shares mediation, nonfiction -
Brainspotting: The Revolutionary New Therapy for Rapid and Effective Change Shares self-help, nonfiction, psychology -
The Manipulative Man: Identify His Behavior, Counter the Abuse, Regain Control Shares self-help, psychology, nonfiction
“If you want more of the same (psychology), start with these.”
“If it was the self-help that hooked you, try one of these.”
-
The Psychologist's Book Of Self-Tests: 25 Love, Sex, Intelligence, Career, And Personality Tests Developed By Professionals to Reveal the Real You
-
After The Tears: Helping Adult Children Of Alcoholics Heal Their Childhood Trauma
-
How to Read People Like a Book: 50 Uncommon Tips You Need to Know
-
And Never Stop Dancing: Thirty More True Things You Need to Know Now
