Unreasonable Hospitality
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This companion volume turns the ideas of its predecessor into a hands-on workbook for managers and teams. Its central claim is that anyone can build a culture of care into their organisation, whatever the business. The guide lays out five core habits that make such a culture work and explains how to keep them alive through regular routines. It also shows how to plan small, surprising gestures that make ordinary exchanges feel special, and offers a set of ready-to-use ideas for doing so. Readers are invited to write in the margins, complete short exercises alone or with colleagues, and try them out at team gatherings. Illustrated in colour and filled with personal anecdotes from the author and from people who have written to him, the book aims to leave readers with a practical set of ideas for making their work feel more meaningful.
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