Author

Micah Solomon

3 books

Books

  1. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization 2010
2 more
  1. The heart of hospitality 2016
  2. High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce 2012

“If you like Micah Solomon, you might like these writers too.”

  1. Kenneth H. Blanchard Customer Mania!: It's Never Too Late to Build a Customer-Focused Company
  2. Adam Morgan Eating the Big Fish: How Challenger Brands Can Compete Against Brand Leaders
  3. Robert Bacal Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation
  4. Joseph A. Michelli The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
  5. Robbin Phillips Brains on Fire: Igniting Powerful, Sustainable, Word of Mouth Movements
  6. Robert Solomon The Art of Client Service, Revised and Updated Edition: 58 Things Every Advertising & Marketing Professional Should Know
  7. Carmine Gallo 10 Simple Secrets of the World's Greatest Business Communicators
  8. Lee Cockerell The Customer Rules: The 39 Essential Rules for Delivering Sensational Service

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