Author

Joseph A. Michelli

10 books

Books

  1. The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary (Business Books) 2006
  2. The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company 2008
  3. Zappos Experience 2011
  4. Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People 2008
  5. When Fish Fly: Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market 2004
5 more
  1. Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way 2015
  2. New Gold Standard, The 2015
  3. Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System 2011
  4. Humor, play, & laughter 1998
  5. La experiencia Starbucks 2007

“If you like Joseph A. Michelli, you might like these writers too.”

  1. Kenneth H. Blanchard Raving Fans: A Revolutionary Approach to Customer Service
  2. Fred Reichheld The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World
  3. Michael E. Gerber The E-Myth Manager: Why Most Managers Don't Work and What to Do About It
  4. Ram Charan What the CEO Wants You to Know: Using Business Acumen to Understand How Your Company Really Works
  5. Patrick Lencioni Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty
  6. Robert Spector The Nordstrom Way: The Inside Story of America's #1 Customer Service Company
  7. Dale Partridge People Over Profit: Break the System, Live with Purpose, Be More Successful
  8. James C. Collins Great by Choice: Uncertainty, Chaos, and Luck--Why Some Thrive Despite Them All

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