Author
Kathy Cuff
2 books
Books
“If you like Kathy Cuff, you might like these writers too.”
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Barbara Kellerman
Followership: How Followers Are Creating Change and Changing Leaders
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Peggy Carlaw
The Big Book of Customer Service Training Games
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Robert Bacal
Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation
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John C. Maxwell
The Right to Lead
- Delivering Knock Your Socks Off Service Performance Research Associates Delivering Knock Your Socks Off Service
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Marie C. Wilson
Closing the Leadership Gap: Why Women Can and Must Help Run the World
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Emily Yellin
Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives
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Richard L. Hughes
Leadership: Enhancing the Lessons of Experience