Author

Peggy Carlaw

1 book

Books

  1. The Big Book of Customer Service Training Games 1998

“If you like Peggy Carlaw, you might like these writers too.”

  1. Kenneth H. Blanchard Legendary Service: The Key is to Care
  2. Joseph A. Michelli The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
  3. Robert Bacal Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation
  4. Performance Research Associates Delivering Knock Your Socks Off Service
  5. Lee Cockerell The Customer Rules: The 39 Essential Rules for Delivering Sensational Service
  6. Robert Spector The Nordstrom Way: The Inside Story of America's #1 Customer Service Company
  7. Fred Reichheld The Ultimate Question: Driving Good Profits and True Growth
  8. Michael LeBoeuf How to Win Customers and Keep Them for Life

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