Freedom From Command And Control: A Better Way To Make The Work Work
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John Seddon takes aim at the traditional top-down style of running organisations, in which managers set targets and enforce control from above. He acknowledges that many critics have pointed out its failures, yet notes that few have offered a workable replacement. Written for a broad readership rather than only specialists, the book sets out to fill that gap by proposing a different way of organising work so that it genuinely serves both staff and customers.
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