Keeping score
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"Keeping Score ensures that you look at the right measurements. The author contends that your measurements must focus on the past, present, and future and be based on the needs of customers, shareholders, and employees. Measuring everything is more damaging than measuring nothing - pinpointing the vital few key measures is the key to success." "Following a Baldrige approach, Mark Brown shows you how to evaluate your current approach to measurement and redesign inadequate metrics and systems used to collect and report data. Developing an accurate measurement system ensures that you correctly measure customer satisfaction and value, the quality of products and services before they reach the customer, and employee satisfaction." "In addition, you'll improve the accuracy of your metrics by linking them to key success factors as well as learn how to select the right financial metrics, perform process measurement, and track supplier performance."—Jacket.
Liked Keeping score? Here’s where I’d start.
These suit anyone who liked Keeping score. Sign in and mark a few books for picks shaped around your own taste.
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The 7 Hidden Reasons Employees Leave Shares job satisfaction, employee motivation, personnel -
Managing Employee Performance and Reward Shares employee motivation, personnel, business economics -
Alive at work Shares employee motivation, personnel, business economics -
Bullshit Jobs Shares job satisfaction, organizational effectiveness, business economics
“If you want more of the same (business), start with these.”
“If it was the personnel that hooked you, try one of these.”
“These start from a similar idea, even if they go somewhere else with it.”
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Measure What Matters: Online Tools for Understanding Customers, Social Media, Engagement, and Key Relationships
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Marketing Metrics: The Definitive Guide to Measuring Marketing Performance
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Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics
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Social Media Metrics Secrets: Do What You Never Thought Possible with Social Media Metrics