Author

Patrick D. McCarthy

1 book

Books

  1. The Nordstrom Way: The Inside Story of America's #1 Customer Service Company 1995

“If you like Patrick D. McCarthy, you might like these writers too.”

  1. Joseph A. Michelli The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
  2. Kenneth H. Blanchard Raving Fans: A Revolutionary Approach to Customer Service
  3. Walt Disney Company Be Our Guest: Perfecting the art of customer service
  4. Fred Reichheld The Ultimate Question: Driving Good Profits and True Growth
  5. Michael LeBoeuf How to Win Customers and Keep Them for Life
  6. Emily Yellin Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives
  7. Gino Wickman Traction
  8. Frances Frei Uncommon Service: How to Win by Putting Customers at the Core of Your Business

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