Intercom on Product Management

Intercom on Product Management gathers writing by Des Traynor, co-founder of the customer messaging company Intercom, on the craft of building products. The essays look at how product teams decide what to build, how they understand the problems their customers face, and how they keep focus while working with engineers, designers and the wider business. Traynor draws on the company's own experience, so the advice is practical, grounded in the realities of shipping software, and aimed at product managers as well as the people who work alongside them.

Audience
adult

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